Warranty Information
What is the Worldwide Covering Warranty Policy?
Worldwide Covering products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to the
Worldwide Covering Inc. Warranty Department,
179 Glendale Road,
Southampton, MA 01073
All shipping to Warranty Department must be pre-paid and insured. Worldwide Covering cannot be liable for lost in-bound packages. Massachusetts State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.
What does "lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your Worldwide Covering plug or cover may not survive to the ripe old age of 70.
Are rips and tears covered by warranty?
Rips, tears, burns and holes are not covered under the terms of our warranty policy. We understand that even the best cared for cover or plug can meet with an unforeseen or unexplained accident. If your product by Worldwide Covering Inc. becomes damaged, the Worldwide Covering Warranty Department will repair it for a reasonable charge.
Is normal wear and tear covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Worldwide Covering product, it will eventually begin to show age and wear. The Worldwide Covering warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.
Will my product by Worldwide Covering Inc. be repaired or replaced?
If your product by Worldwide Covering Inc. fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.
SENDING A PRODUCT FOR REPAIR - USA
How do I send my product by Worldwide Covering Inc. in for repair?
If you're having problems with your product by Worldwide Covering Inc., please send it to us at the following address for inspection and repair:
Worldwide Covering Inc. Warranty Department
150 Pleasant Street #329
Easthampton, MA 01027
We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, phone number, and include a street address or a place where someone will be available to sign for a package, since we return items by United Parcel Service. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location.
Please send the product in clean. Massachusetts State law requires that products accepted for repair be clean. Sending out a product for cleaning adds an unexpected delay of two weeks or more.
When returning your covering or plugs, please brush off any dirt, and sponge clean, if needed. Covers and plugs not clean enough to work on will be returned to you.
Our normal turnaround time is about four weeks, usually less. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes "rush" repairs through for special situations. Just let us know.
Should I insure my product when I mail it in?
Please insure your product by Worldwide Covering Inc. for it's full value when you send it to us. Use a shipping method that provides a tracking number and requires a signature upon delivery, to ensure that your product will arrive safely to Worldwide Covering Inc..
Do I need a repair authorization number before I send my item in?
The Warranty Department does not require or issue return authorizations for items being returned for evaluation and repair. Once we receive your product, we will assign a repair order number to it, and send a postcard notification with the repair order number and an initial status report.
As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. Worldwide Covering will absorb the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner's expense.
How long will my repair take?
Our typical turn around time is three to four weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season our turnaround time can stretch to six weeks. If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.
The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. If you are concerned about the expense, you can ask us to notify you of the repair costs. After your product is assessed, we will send you a postcard with a final estimate, and request that you call us to approve the charges. You may also give us a limit, i.e. "Please notify me if the repair charges exceed $40."
Can my product repair be rushed?
In special cases, if you need your repair back before the normal expected turnaround time, we can do a rush repair for you for no additional charge. To request a rush, please send your product to us by way of Federal Express, UPS 2nd Day Air, or some other speedy means. Please write RUSH in big letters on the box. Include a note, asking us to do a rush repair, with your name, address, and phone number. Please explain what the necessary repairs are, and give us the date you need your product back. We will do all we can to see that you have it back in time.
Why does my product by Worldwide Covering need to be cleaned before I send it in?
Massachusetts State law requires that all items accepted for repair be received freshly cleaned. We understand that this may be inconvenient, but we want to ensure the health and welfare of our Warranty Department staff.
How can I find out the status of my repair order?
You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by Worldwide Covering Inc. in the Warranty Department, we will send out a postcard that will let you know the status of your repair. If you have further questions, please call the Warranty Department, at 1-800-341-7833.
Payment Policy
1. Use Your IMPAC Visa Credit Card for Payments
FAR Part 12 allows spare parts to be purchased via your IMPAC Visa Credit Card therefore ordering is as easy as calling 1-800-341-7833 toll free and placing your order with our Sales Department. You can also contact us by fax at 1 (646) 514-6153 attention: Sales Department.
or via our web site.
Worldwide Covering Inc. is also prepared to accept payment from the local purchase authority through the use of IMPAC Credit Cards or Purchase Orders.
2. Basic Pricing and Discounts
- See Catalog and Pricing for Manufacturer's Suggested Retail Price (MSRP), standard commercial packaging and standard priority delivery.
- For high priority delivery service (standard packaging) add 15% to the basic price.
- All Catalog Prices and Discount Rates are subject to change without notice.
- Quantity price breaks are available as listed in the following chart
Order Quantity *Discount Applied (per jet quantities)
- 1 - 9 jets None
- 10 - 20 jets 2%
- 21 - 50 jets 3%
- 51 - 75 jets 5%
- 76 - 100 jets 10%
- **100 jets and up Individual RFQ Required - Contact us via e-mail for quote.
Delivery and Pricing
Delivery
Standard Priority
Products ordered will be received in the continental United States normally within 30 to 45 days of receipt of order. Contact your sales rep for production times.
Rush Orders
There will be a minimum charge of $20.00 or 15% of the purchase order amount, which ever is greater, for all requested Rush shipments. Worldwide Covering Inc. reserves the right to suspend the request if the product is not available.
Packaging
Standard Commercial Packaging
Comprises cardboard shipping boxes. Some individual sub-components in the box may be wrapped in plastic.
Plugs will be palletized and wrapped in plastic for protection.
Other Packaging
Other types of packaging -including "Mil. Spec.", is available on a "special order basis".
Call for pricing and delivery service details.
Basic Pricing and Discounts
See parts list for Manufacturer's Suggested Retail Price (MSRP) which includes standard commercial packaging.
Volume discounts are available.
For high priority delivery service (standard packaging) add 15% to the basic price.
Prices and terms are subject to change without notice.
Terms and conditions
1. PRICES: Prices are F.O.B. our facility a.k.a. origin unless otherwise stated. Prices are subject to change without notice.
2. PAYMENT TERMS: Payment due NET 30 days from invoice date unless otherwise stated. All past due invoices are subject to a 1.5% per month service charge. You will not receive a statement unless your account is past due. Invoices sent to collection are subject to collection costs, attorney fees and court costs.
3. CANCELLATION: This order is not subject to cancellation, change, reduction in amount, or suspension by Purchaser, except with written consent by Worldwide Covering Inc. and upon terms indemnifying Worldwide Covering Inc. against loss or extra costs resulting therefore.
4. GENERAL CONTINGENCIES: Manufacturer shall be under no responsibility of liability for any loss or damage occurring by reason of delay or inability to deliver caused by fires, machinery breakdowns, accidents, strikes, lockouts, embargoes, car shortages, delay of carriers, insurrections, riots, acts of civil or military authority, terrorist activities, or procuring suitable material, or from any other cause beyond our control, and if delay from such causes occurs, the delivery time shall be correspondingly extended.